How we act • How we communicate • How we represent the company

Every jobsite is:

• A workplace
   
• A client’s home
   
• A public stage
   

Professional conduct:

• Builds trust
   
• Prevents complaints and liability
   
• Protects the company’s reputation
   
• Reflects directly on the crew leader and owner
   

Skills get you hired. Conduct gets you rehired.

• Arrive on time
   
• Clean, appropriate work clothing
   
• PPE worn correctly and consistently
   
• No visible intoxication or impairment
   

• Dirty or torn clothing beyond normal work wear
   
• Offensive graphics or language
   
• Excessive phone use
   
• Showing up unprepared or disengaged
   

• Clear, respectful, direct communication
   
• Use agreed commands and signals
   
• Speak up about safety concerns immediately
   
• No yelling, sarcasm, or blame
   

• One designated spokesperson (usually the crew lead)
   
• Be polite, calm, and professional
   
• If unsure of an answer:
   “I’ll have the arborist/lead address that.”
  
   

• Argue with clients
   
• Speculate about pricing, risk, or recommendations
   
• Criticize previous contractors
   
• Share internal opinions or disagreements
   

• Treat the property as if it were your own
   
• Protect lawns, gardens, and structures
   
• Use mats, plywood, or cones when needed
   
• Close gates and secure pets if applicable
   

• Lean tools on vehicles or structures
   
• Toss debris carelessly
   
• Block driveways without permission
   
• Enter areas not related to the job
   

• Professional language at all times
   
• Calm demeanor, even under stress
   
• Focused on task and safety
   

• Profanity within earshot of clients or the public
   
• Offensive jokes or comments
   
• Harassment or intimidation
   
• Aggressive behavior
   

If you wouldn’t say it in front of your boss or a client’s family — don’t say it.

• Following safety procedures is not optional
   
• PPE use reflects professionalism
   
• Stopping work for safety concerns is expected
   
• Rushing or shortcuts are unprofessional
   

Safe work is professional work.

• Job-related communication
   
• Emergency use
   
• Brief, necessary checks away from active work
   

• Social media during work
   
• Personal calls while tools are running
   
• Filming or photographing without permission
   

• Stop work if needed
   
• Inform the crew lead
   
• Let management handle client concerns
   
• Remain calm and respectful
   

• Argue on site
   
• Make promises outside your authority
   
• Blame coworkers or the company
   

• Maintain PPE until tools are shut down
   
• Clean the site thoroughly
   
• Stack debris neatly
   
• Final walk-through when requested
   
• Leave the property better than we found it
   

• Be punctual
   
• Be respectful
   
• Be safe
   
• Be aware
   
• Be professional
   

You are always representing the company — even when you think no one is watching.

Professional conduct is part of the job — not optional, not extra.
It’s how trust is built, work is respected, and crews stand out.